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Frequently asked questions
- About Gillio
Buying a Gillio product
- Can I buy a Gillio product in stores?
- Is it safe to buy a product from your website?
- The product I want is out of stock. When will it be back?
- How do I calculate the prices from Euro to US Dollar, British Pound, … ?
- I live outside of the EU; do I have to pay European taxes (VAT) on your products?
- What options & customization can I order?
- What methods of payment does your site offer?
- Will I have to pay import or custom fees when I receive a parcel from you?
- Can I make changes to my order?
- How do I return a purchase?
- Can I see pictures of my order before it's shipped?
- What should I do if my parcel arrives damaged?
- Are the conditions the same whether I shop online or in one of your shops?
- How & where are your products and leathers produced?
- I’m having difficulty deciding what colour I want to order. Can you send me samples?
- The colour on the product I received slightly differs from the sample you sent me. Why is this?
- How do I clean and/or condition the leather on my Gillio product?
- I accidentally got a scratch on my leather. How can I remove it?
- Do I have a warranty on my Gillio purchase?
- What natural variations can occur on Gillio leather?
- What can you tell me about your real ostrich leathers?
- Transport & service