Delays in shipping to China

With the ungoing health crisis in China due to the Corona virus, all items shipped to and from China are experiencing long delays. Because there are significantly less airplanes flying back and forth, it takes a lot longer for mail cargo to depart. 

We suggest opting for BUZZ expedited shipping (that does not use bPost but DHL for shipping) as the delays are smaller there. These delays also impact the times that bpost calculates before an item is deemed 'lost'. If your parcel is departing from Belgium to China, or an item is being returned from China to Belgium, and tracking does not update for a few weeks (!), this is considered normal at the moment. 

Please note that these delays are entirely out of our control.

Thank you for your understanding and patience.